Shipping & Delivery
Shipping Policy
We are committed to delivering high-quality pet products to our customers in the European Union and United States. Please review our shipping and delivery details below.
Shipping Locations
We currently ship to all states within the European Union and United States, excluding U.S. territories and APO/FPO addresses.
Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Custom or personalized items may require additional processing time.
Shipping Methods & Estimated Delivery Time
We partner with reliable carriers to ensure timely and secure delivery. Estimated shipping times are as follows:
Standard Shipping (8-12 business days) – Free on orders over $50
Expedited Shipping (5-8 business days) – Additional charges apply
Express Shipping (3-5 business days) – Additional charges apply
(Shipping times may vary depending on the destination and unforeseen circumstances such as weather or carrier delays.)
Shipping Costs
Shipping fees are calculated at checkout based on the shipping method selected and order value. We occasionally offer free shipping promotions, so stay tuned for special deals!
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact our customer support team at [ support@petsahealth.shop], and we will assist you in resolving the issue.
Customs & Import Duties
All orders are shipped directly from our fulfillment center in China. We handle all necessary export procedures, and in most cases, there are no additional customs fees for U.S. customers. However, in rare cases, customs delays or duties may apply, which are the responsibility of the customer.
Contact Us
If you have any questions regarding our shipping policies, feel free to reach out to us at [ support@petsahealth.shop].
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